CAC Secures $7.5 Million on Behalf of Consumers

first_imgRelatedCAC Secures $7.5 Million on Behalf of Consumers FacebookTwitterWhatsAppEmail The Consumer Affairs Commission (CAC), has secured a total of $7.5 million on behalf of aggrieved consumers, since the start of the 2008/09 financial year in April.Chief Executive Officer (CEO) of the CAC, Dolsie Allen, told JIS News, that the agency received 745 complaints, of which 616 were settled, representing an 83 per cent resolution rate.She noted that the most frequent complaints were filed in the categories of electrical equipment and appliances, accounting for 28 per cent of the total complaints received, followed by utilities, 15 per cent and motor vehicles and parts, 10 per cent.“We have seen a reduction in the number of complaints coming into our offices and an increase in calls to the Commission from persons seeking advice,” the CEO noted.She added that because more persons are seeking advice before purchasing, there is now a significant reduction in the number of negative situations that would occur when they (consumers) go shopping.“We have also noticed an increase in the number of vendors, business persons and store owners, who call the Commission for advice on how to handle a particular situation or to be reminded of the rights of the consumer and their responsibility as a provider,” the CEO said.She credited the reduction in complaints to the Commission’s aggressive public education outreach programme and the fact that persons are becoming more aware and conscious of their rights.“Persons are reading a little more, becoming much more discriminating in their purchasing decisions. I think it is a general awareness that accounts for this reduction in complaints, so we are happy that more persons are demanding what is due to them and exercising their rights as consumers,” Mrs. Allen said.She pointed out that the Commission’s Public Education Programme is far-reaching and is executed through schools, business places, exhibitions and expositions, and direct presentations to professional, civic and social groups.The CEO explained, that some of the problems that consumers face while transacting business occur, because they fail to do research, background checks or lack information.“We continue to educate our consumers that when they go shopping, they should go armed with information, ask questions about refund policy and warranties.ask these questions, so that when you do your purchase, whatever happens, you can take back the item or get some form of redress,” Mrs. Allen advised.The CAC aims to educate and sensitise Jamaicans as to their rights and obligations in their capacity as consumers; provide consumers with information that can be useful in their day-to-day activities at home, school, work, or in the marketplace; and to resolve consumer complaints against providers of goods and services. CAC Secures $7.5 Million on Behalf of Consumers UncategorizedAugust 14, 2008 Advertisementscenter_img RelatedCAC Secures $7.5 Million on Behalf of Consumers RelatedCAC Secures $7.5 Million on Behalf of Consumerslast_img

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